Refunds and Returns
RETURN AND EXCHANGE POLICY
- All returns must be authorized through this link, please provide your order number and email address.
- All products and packaging must be in new condition and may not be returned used, worn or altered in any way.
- All shipping, handling and processing charges for your original order are non-refundable.
- It is the responsibility of the customer to pay any return/exchange shipping. Once we receive your exchange, we will give you a call to process the payment of the exchange shipping cost.
- On all returned merchandise a 13% restocking fee will be applied.
- All returned product(s) must be returned/ received within 7 business days of return approval date.
- Requests for returns must be made within 14 days from the date of receipt of your order.
- Registered return shipping of products which are returned is the responsibility of the customer.
- Your return will be processed within 7-10 days.
- All custom items/apparel cannot be returned and are non-refundable, this is because these items are made from custom fabrics or have custom printing with your personal information, therefore cancellations are not accepted after your order has been submitted.
- Requests to return/exchange products due to quality issue (received wrong item, color, size and other company error...), please send any evidence to hello@gradgown, we will resolve the problem as soon as possible.
- Many items are “On Sale.” Products that are not eligible for returns are clearly marked as “On Sale” on the Product page for that Product. All products on sale are non-refundable, however can be exchanged for the same credit amount.
- You can cancel any in-stock product orders if it has not been shipped/left our facility.
- Custom orders can only be cancelled the next business day you have placed your order.
- If you would like to cancel an order already shipped out, please process your request through this link (no custom orders accepted). You can send the order back after you received it.
- Please check our return policy for all details. Original shipping and processing fee are non refundable.
- If you order has not been returned, we won't be able to process your refund.