Frequently Asked Questions
We understand that you need assurance regarding your orders, and may have a few questions during the shopping and ordering process. Below is a list of frequently asked questions from our customers, and our earnest answers to each of them:
Placing an Order
How long does it take to get my order?
This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.
First there is a processing time. It generally takes 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom products take 2-3 weeks to process and produce plus the shipping time.
I am nervous about whether or not my order will arrive in time. Who do I call or email to get a time estimate on my order?
In general, we cannot provide a precise delivery times beyond the processing time and shipping time estimates listed on your order. If you need more assurance, you can follow-up your order by contacting our customer service by phone (714) 783-7633 or email us at email@example.com
How much does shipping cost?
Shipping costs vary depending on your selection of shipping method and order amount. You can check the shipping cost by simulating placing an order on our website and then canceling out the order and empty your cart before filling in the payment information.
Do you ship outside the United States?
We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally.
* GradGown IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that GradGown pay the fee before receiving the returned item and Graduation Cap and Gown cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.
What methods of payment do you accept?
We accept payment by credit card (VISA, Mastercard, Discover, American Express) and Pay Pal.
**Schools may place orders using a PO with prior approval from GradGown.com.
My credit card was rejected by your online ordering system but I know my credit card or check is valid and has enough money to cover this order. Why won't your system accept my credit card?
Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.
I tried to make a purchase several times but each time your system rejected the order (probably due to an address issue as explained above) and then my credit card or checking company called and said you had charged me for each transaction!
Actually your credit card security department is seeing the inquiries to your account not actual charges. Sometimes the inquiries appear as charges at first (ghost charges). Don't worry we didn't charge you for all those transactions. In a day or two the bank will remove all those charges on your account after they see no actual money was transferred. If we ever do make a mistake in overcharging you rest assured we will refund your money.
I see on your website "As Low As" pricing. After I place my order I am charged a higher amount. Why?
GradGown.com offers bulk pricing. Which means the more of an item you order the lower the price per item is. Please click the item you are interested in on our site to see the bulk pricing chart for each item.
What are your phone numbers?
Our local line in is (714) 783-7633.
Can we pick up our product at your location and avoid shipping charges?
Yes but approval is needed from a Supervisor. Please call and ask to speak to a Supervisor to schedule a pick up time.
Can I get a sample?
We are happy to send samples of our products for orders potentially of 150+ cap/gown and tassels or thereabouts. We ask you follow the link above and complete our sample set request form. After the request is approved we can send you a sample set for you to keep for analysis.
We are a school/academic institution that wants to place a large order for our graduating class. Can I get better prices?
Yes. We offer bulk pricing rates for larger orders (such as 100+ quantities).
What information do I need for the sizing?
You need to provide us with each customer's height with shoes on for the gown. You do not need to provide cap size as our standard caps are one size fits all with elastic. You can view our sizing chart at www.gradgown.com/pages/size-and-color-charts.
What is the difference in fabrics?
The main difference is the finish of the fabric. Our shiny gowns are a knitted fabric that has more of a shiny look to it giving the color of the gowns more brightness. Our matte gowns are a woven fabric which has more of a flat dull finish.
Are the gowns see through and what is the quality of your robes?
No. Our graduation gowns are tailored to the finest quality. What distinguishes us from other suppliers is that all our products are carefully manufactured using only the finest quality materials while still maintaining unbelievably low prices certain to suit your needs.
Our stunning collection of graduation gowns come in a fine polyester finish smooth pleat and neck piping and a heavy duty zipper construction for trouble-free operation. All graduation gowns are produced with high quality matte, marshal, or lyric fabric with fluting on the arms and back. You can view our color and material charts at www.gradgown.com/pages/size-and-color-charts.
Is it possible to customize my product?
Yes! We offer embroidery and printing on gowns, caps, hoods and stoles... Additional fees will apply. Please contact our customer service by phone or email to request a quote.